...and although it certainly shouldn't be about huge business process re-engineering where the people and culture are secondary to process, measures and tasks...nor is it only about chatting to people, publishing a list of values, buying some funky post-its and hoping somehow behaviours will change accordingly! Even when a leader is passionate and committed to cultural change, it takes more than this to create it. We're helping a client quietly support their own in-house Activists to share their stories, create momentum and role-model the behaviours wanted and needed in the business. It's about creating a groundswell of new behaviours that will make striving for success and achievement sexy again, inspiring peple to want to become part of that future, and along the way almost unobtrusively, change behaviours and therefore culture. Maybe and only then, something might get published!
We're also working with a talented team of Account Managers to help them more effectively close sales of capital goods and we've been reading this week "Orbiting the Giant Hairball' by Gordon MacKenzie - a zany peice of literary artwork and at the same time his homage to surviving corporate life (mainly by doing everything he could to avoid ever conforming) - well worth a visit!
LIFE IS DEAF
True2 developed a good manager into an exceptional people person with all round communication skills.
It is really hard to describe what Lynne does. Lynne would say she just asks questions - I would say she performs magic.
Director of Campus Services, Royal Holloway University
Why has it been successful? - Lynne is undoubtedly a skilled trainer who knows her profession, but there are many others who do as well - what makes her different is her ability to rapidly build relationships, her willingness to think outside of the box and the fact she is also a very insightful individual who challenges the status quo and will not let those that she is working with 'off the hook'. In my view the success of any training and leadership development is not the material, this is a given, it is the individual that delivers it, and this is the success story.
Jonathan Coles. HR Director, Philips
Lynne's ability to tailor learning to both the business objectives and the audience has ensured that our people leave with new frameworks, skills and a wider breadth of thinking; all of which can be applied immediately and have instant impact on our business.
Rob Turner, Managing Director, Kinetic Solutions
I thought the session was really engaging - loved that it wasn't death-by-PowerPoint, and really enjoyed the interactive aspects. Really interesting topics covered that made me think so differently about the way I converse with customers; including aspects that I wasn't expecting from the session, but that actually made me think much more.
Fuji Film Service and Support Team Member