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Business Untangled

Creating a culture that attracts and retains the best people and drives growth.

It's not always this straight forward or easy.

You can be growing so quickly

that you're struggling to keep your people, tools or processes current and fit for purpose. Uncertain they can support you as you scale up. Worried they'll get tangled and trip you up instead. As you gain more customers or their expectations of you become more sophisticated, how do you ensure that you keep up and retain your edge?

Or you may be looking for something to enhance the way you already work and extend your position in the market.

You may be frustrated about missing out on growth and opportunities

unable to maximise the potential your business and your people have and stymied by contradictory behaviours and results.

Where do we start?

First we consider everything that's going on within your business and with you identify where to begin working. Often the symptom is not the cause of the problem; and ensuring the real root cause is untangled and resolved is vital - saving you time, money, effort and heartache.

We untangle strategy, goals and measures to ensure they are clearly articulated, on-track and inspire all involved. If these are missing we also untangle brains with visuals and fresh perspectives to help them define where the business is heading.

Then we get transformation going, supporting leadership styles that bind people together and set them travelling in the right direction, helping the business navigate change, whilst holding on to its high performers and its sanity.

All the while we simplify existing processes to remove activities and behaviours that create no value and drive people mad, and we act as interim help where resource or expertise gaps are undermining a critical project or initiative.

Untangled in action

To help you appreciate the difference the Business Untangled touch makes, here are some examples of recent client work we've delivered.

  • Implementation of strategic planning and appraisal processes, to support Investors in People® Gold level award.
  • Design of organisational structure and reporting to free a drowning CEO from the day-to-day running of three businesses.
  • Re-design of a university's campus maintenance and shift-management processes across their Facilities Management department.
  • Design and implementation of a Sales-force Effectiveness Programme.
  • Delivery of a customer service change programme involving over 1,000 people from the entire supply-chain - warehousing, logistics, finance and sales.
  • Creation of a Customer Relationship Programme based upon the use and interpretation of Net Promoter Scores.
  • Creation of a global Key Account Management strategy across multiple sectors and client-types.
  • Facilitation of culture change across a privately owned business where expectation of excellence was compromised by friendships and fear of conflict.
  • Facilitation of annual client/customer joint strategic planning workshops.
  • Organisational re-design to support an aggressive growth and expansion plan.


coaching / mentoring / consulting / training


Mimi Parent

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It is really hard to describe what Lynne does. Lynne would say she just asks questions - I would say she performs magic.

Director of Campus Services, Royal Holloway University

Why has it been successful? - Lynne is undoubtedly a skilled trainer who knows her profession, but there are many others who do as well - what makes her different is her ability to rapidly build relationships, her willingness to think outside of the box and the fact she is also a very insightful individual who challenges the status quo and will not let those that she is working with 'off the hook'. In my view the success of any training and leadership development is not the material, this is a given, it is the individual that delivers it, and this is the success story.

Jonathan Coles. HR Director, Philips

Lynne's ability to tailor learning to both the business objectives and the audience has ensured that our people leave with new frameworks, skills and a wider breadth of thinking; all of which can be applied immediately and have instant impact on our business.

Rob Turner, Managing Director, Kinetic Solutions

I thought the session was really engaging - loved that it wasn't death-by-PowerPoint, and really enjoyed the interactive aspects. Really interesting topics covered that made me think so differently about the way I converse with customers; including aspects that I wasn't expecting from the session, but that actually made me think much more.

Fuji Film Service and Support Team Member