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04 April 2017

Beware 'get-out-of-jail-free' cards

We’ve been exploring Trust recently with a variety of leaders from across a number of business sectors. From Finance to Healthcare; Automotive to Education; and what emerges is fascinating and thought provoking.

Begin a conversation by prefacing it’s about Trust, and almost always people will then very consciously present their most trust-worthy self to the workshop and the people around them. The very mention of the word makes people sit up a little straighter in their seats; listen more attentively to others; exhibit greater empathy and think more about how they are being perceived by others and the impact they are having.

However, start the day with an exercise that can easily be misinterpreted as a competition rather than what it really is – collaboration, and something else happens all together. With no prior mention of ‘Trust’ and therefore no heightened awareness to pay attention to it (or what happens when it’s broken) and the dynamics can and almost always do, shift to one of  “I win, you lose”.

That’s not to say that everyone pursues this strategy. Some work very hard to signal their desire to be mutual, to adhere to being fair and equitable; even when round after round they are being undermined by others intent on purely winning (and even breaking promises that they have just committed to)

In a heartbeat Trust is replaced by suspicion and the atmosphere changes completely.

What emerges from this experience is a debate and a dynamic that takes some time to unpick and explore. What is really interesting to observe however is how those people who either reneged on an agreement or sought to win at any cost and destroy the others, then justify their own behaviour in spite of the over whelming feedback they receive about it’s impact upon Trust.

“It’s just a game”, “It’s what we need to do to win tenders”, “It’s what suppliers do to us, so why not?”, “You know I always want to win”…being just a few of the get-out-of-jail cards that get played.

But Trust is not a game, and the impact of destroying it reaches far beyond an exercise involving choices of colour.  Lack of Trust within an organisation reduces the speed at which it develops, and performs. It increases costs, and can reduce great strategy to worthy words that never get to leave a presentation to be implemented. It undermines teams and individuals.

As Mahatma Gandhi observed, “The moment there is suspicion about a person’s motives, everything they do becomes tainted”

We recommend that you think long and hard before putting such an extraordinary entity in jeopardy…either for yourself or for others.

Everything boils down to Trust!


Mimi Parent

True2 developed a good manager into an exceptional people person with all round communication skills.


It is really hard to describe what Lynne does. Lynne would say she just asks questions - I would say she performs magic.

Director of Campus Services, Royal Holloway University

Why has it been successful? - Lynne is undoubtedly a skilled trainer who knows her profession, but there are many others who do as well - what makes her different is her ability to rapidly build relationships, her willingness to think outside of the box and the fact she is also a very insightful individual who challenges the status quo and will not let those that she is working with 'off the hook'. In my view the success of any training and leadership development is not the material, this is a given, it is the individual that delivers it, and this is the success story.

Jonathan Coles. HR Director, Philips

Lynne's ability to tailor learning to both the business objectives and the audience has ensured that our people leave with new frameworks, skills and a wider breadth of thinking; all of which can be applied immediately and have instant impact on our business.

Rob Turner, Managing Director, Kinetic Solutions

I thought the session was really engaging - loved that it wasn't death-by-PowerPoint, and really enjoyed the interactive aspects. Really interesting topics covered that made me think so differently about the way I converse with customers; including aspects that I wasn't expecting from the session, but that actually made me think much more.

Fuji Film Service and Support Team Member