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Do what is right...

27 June 2017

...let the consequences follow

Eight words in one succinct sentence; easy to say but often difficult to live up to.

Integrity is one of the most popular choices of espoused company values, showing up on posters, in company handbooks, screen savers and websites…and sometimes even within the people who originally chose the word!

Few of us would ever want to admit to having low integrity. What’s wrong with a little white lie; a stretch of the truth; a slight omission or a denial of being involved? “Mice ate those Jaffa Cakes, honest!”

But what impact does that have and what precedent does it set?

Having integrity is predicated on standing for something and being clear about what that is. It’s about understanding the difference between our intent and impact. It’s also about having courage to act and defend this purpose in the face of temptation, pressure, ridicule or a fast buck.

It’s an interesting (and often lamentable) contradiction that sometimes when we’re asked to support the development of a set of behaviours in a team or a cultural change across an organisation that the leader believes that this can just be ‘trained in’; regardless of their own behaviour.

It hasn’t occurred to them that the Boss Watching their team or business do of them is giving permission for the very behaviours they themselves declare to be inappropriate. As Robert Burns wrote “Oh would some power the gift give us, To see ourselves as others see us”

Wise words indeed.


Mimi Parent

True2 developed a good manager into an exceptional people person with all round communication skills.


It is really hard to describe what Lynne does. Lynne would say she just asks questions - I would say she performs magic.

Director of Campus Services, Royal Holloway University

Why has it been successful? - Lynne is undoubtedly a skilled trainer who knows her profession, but there are many others who do as well - what makes her different is her ability to rapidly build relationships, her willingness to think outside of the box and the fact she is also a very insightful individual who challenges the status quo and will not let those that she is working with 'off the hook'. In my view the success of any training and leadership development is not the material, this is a given, it is the individual that delivers it, and this is the success story.

Jonathan Coles. HR Director, Philips

Lynne's ability to tailor learning to both the business objectives and the audience has ensured that our people leave with new frameworks, skills and a wider breadth of thinking; all of which can be applied immediately and have instant impact on our business.

Rob Turner, Managing Director, Kinetic Solutions

I thought the session was really engaging - loved that it wasn't death-by-PowerPoint, and really enjoyed the interactive aspects. Really interesting topics covered that made me think so differently about the way I converse with customers; including aspects that I wasn't expecting from the session, but that actually made me think much more.

Fuji Film Service and Support Team Member