skip to main content

A Hard Habit to Break...

29 January 2019

The Habit of Doing Part i

"I guess I thought you'd be here forever
Another illusion I chose to create
You don't know what ya got until it's gone
And I found out just a little too late"

For anyone who has a fondness for 1980’s rock ballads, or for whom this era was a formative part of their life, you may well recognise (and even admit to dancing or swaying about to) the first verse of the 1984 Grammy Award winning song by Chicago.

So after a pause for some 1980’s reminisces …what on earth has this to do with business?

Perhaps more than you think.

The recent YouTube clip of Bill Gates and Warren Buffet speaking with Charlie Rose about time and “Busy is the new stupid” has been re-tweeted, liked and posted all over social media accompanied by prosaic comments and promises to do better  - most of which of course will last until the end of January before being subsumed by work, meetings and pesky tax returns!

The crux of Bill Gates message was that having a full diary and every minute of your schedule full is not a proxy for your seriousness. He referred explicitly to this within the context of being a CEO and Warren Buffet reinforced this by his comments that he can pretty much buy anything he wants apart from more time and so he treats this a precious, exhaustible resource.

From two hugely successful men who have the influence, the people, the resources and the funding around them to ensure they are able to just sit and think and not dash about like busy fools; it made me wonder what their younger less-well-funded, trying-to-make-their-way-in-the-world selves would have made of that when they were dashing about trying to be noticed?

Philosophically, I suspect few people would argue against Bill’s comments; but in reality there are thousands of people who own and run their own businesses for whom this is pure nirvana (cue a second moment of reminiscing for the 1980’s)

Yes, some may well describe themselves as CEO of their business; but for many this job description will also include product design, dealing with customers, buying tea-bags, fixing chairs, and paying bills.  Not so glamorous but real life nonetheless.

When we work with business owners the real challenge is often how to break this vicious cycle and help them find time to stop and think and plan…it’s the perpetual entrepreneur’s dilemma about whether you’re working IN your business or ON it.

The “In it” often keeps the lights on in the early years.

The “On it” drives growth, capability and capacity.

But the “In it” can be hugely addictive and a very Hard Habit to Break, even as your business grows. It’s safe, it’s known, and it’s easier than letting go and delegating or trusting others. It acts as a proxy for frayed processes and for some owners it provides purpose and meaning (even if their cortisol levels are through the roof and they’re running on 10 double expressos a day!)

Very often before we begin any work on what we’ve been asked to help with, our start point is to Untangle the owner from their business and busy-ness; without them or the people around them going completely cold-turkey!

And that’s a skill in it’s own right!

Here’s the link to the video if you’re in the throws of sitting and thinking right now, or have just been out to buy more tea-bags….


Mimi Parent

True2 developed a good manager into an exceptional people person with all round communication skills.


It is really hard to describe what Lynne does. Lynne would say she just asks questions - I would say she performs magic.

Director of Campus Services, Royal Holloway University

Why has it been successful? - Lynne is undoubtedly a skilled trainer who knows her profession, but there are many others who do as well - what makes her different is her ability to rapidly build relationships, her willingness to think outside of the box and the fact she is also a very insightful individual who challenges the status quo and will not let those that she is working with 'off the hook'. In my view the success of any training and leadership development is not the material, this is a given, it is the individual that delivers it, and this is the success story.

Jonathan Coles. HR Director, Philips

Lynne's ability to tailor learning to both the business objectives and the audience has ensured that our people leave with new frameworks, skills and a wider breadth of thinking; all of which can be applied immediately and have instant impact on our business.

Rob Turner, Managing Director, Kinetic Solutions

I thought the session was really engaging - loved that it wasn't death-by-PowerPoint, and really enjoyed the interactive aspects. Really interesting topics covered that made me think so differently about the way I converse with customers; including aspects that I wasn't expecting from the session, but that actually made me think much more.

Fuji Film Service and Support Team Member